Privacy Policy

Privacy Policy for https://heating-controls-repair.vibereports.co.uk

Introduction

Welcome to https://heating-controls-repair.vibereports.co.uk (hereafter referred to as “the Company” or “we”). We are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from our website visitors and users (collectively, “users”). By using our services, you consent to the terms described in this policy.

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, websites, apps, or services linked from our site, as they have their own privacy policies governing user data. We encourage you to review these policies before engaging with any external services.

Processing Activities

This policy outlines our practices when users:

  1. Access and use our applications and online services as authorized users.
  2. Visit our websites and interact with content, including browsing, making purchases, or requesting information.
  3. Communicate with us via email, phone, text messages (SMS), or any other channel for customer support, marketing preferences, or feedback.

Personal Data Collection

We collect various types of personal data to enhance your user experience and provide tailored services. Here’s a breakdown:

  • Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile settings.
  • Payment Information: Data needed for processing transactions, including credit/debit card numbers, expiration dates, and billing addresses.
  • Financial Information: Transaction history, purchase details, and financial records for accounting and fraud prevention purposes.
  • Purchase Information: Products or services bought from us, including quantities, order dates, and delivery addresses.
  • Mobile Device Identifiers: Unique device IDs, browser types, IP addresses, and mobile network information to provide and improve our services.
  • Location Data: Geographic location data (with user consent) for personalized content and services.
  • Feedback and Reviews: Comments, suggestions, and reviews you share with us about our products or services.
  • Social Media Information: Data from social media platforms when users interact with our content or engage in social media contests/campaigns.
  • Product Information: Details about the products you view, search for, or purchase on our site.

We obtain this data through direct user input, interactions with our systems, and automated technologies, such as analytics tools. We also receive personal data from third parties who assist us in providing services, always adhering to their respective privacy policies.

Cookies

We use cookies (small text files stored on your device) for several purposes:

  • Strictly Necessary: These cookies enable core functionalities of our site, like login sessions and account management.
  • Preference: Remembering user preferences, such as language settings and display options, to provide a personalized experience.
  • Analytics: Tracking website usage patterns and analytics data to improve our services and understand user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Fulfilling your orders and providing related customer service.
  • Personalizing your experience on our site.
  • Conducting market research and analytics.
  • Complying with legal requirements and regulations.

Once the data is no longer needed for these purposes, we delete or anonymize it to protect your privacy.

Security Measures

We implement robust security measures to safeguard personal data:

  • Employing encryption for data in transit and at rest.
  • Engaging secure third-party processing partners who adhere to strict data protection standards.
  • Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under 18 years of age. If you believe we have collected such information, please contact us, and we will take immediate steps to rectify the issue.

Your Rights (Geographically Specific)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Request the deletion of your data in certain circumstances.
  • Restriction: Limit our use of your data under specific conditions.
  • Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Assert your right to be treated fairly and not discriminated against for exercising your privacy rights.

To exercise these rights, please reach out to our privacy team at [email protected] or write to us at the provided address. We will respond to your requests in accordance with applicable laws.

Changes to Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website, and we encourage users to review these updates regularly. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have questions regarding data practices, please contact us: